Returns policy
How we handle damaged deliveries, delays, and returns
PrintNPack prints and supplies packaging from Ashbourne, Co. Meath. Please read this policy before you order. If something arrives damaged, contact us straight away.
1.All sales are final
Every sale is final. This applies especially to custom and made-to-order products, which are printed or produced for your order. We only consider a return or refund when the product arrives damaged.
2.Damaged products
If a delivery arrives damaged, open the parcel and photograph the damage as soon as you can. Include clear photos of the product, the outer packaging, and the delivery label. We need those photos within 20 hours of the delivery time. Send them to info@printnpack.ie with your order details so we can review the damage.
3.Shipping delays
Courier delays and slow transit are outside our control. We do not issue a refund because a delivery is late.
4.Wrong or updated addresses
An incorrect delivery address takes time to correct, and changing an address after an order is placed also takes time. If a delay comes from a wrong address, or from a request to update the address, that delay is outside our control.
5.Sample images
Many of our customers are a long way from our workshop in Ashbourne, and we process orders as quickly as we can. We do our best to send sample images that are as close to the finished product as possible, so you can check the job before it is made.
6.Plain packaging
We do not accept returns of plain packaging unless there is a good reason. We will try to accommodate a request where we can. If the packaging has been opened and the product you ordered was delivered, we cannot accept a return.
Contact us about a delivery
Email info@printnpack.ie or call +353 89 415 7369. Include your order details and, for damaged goods, the photos taken within 20 hours of delivery.
Go to the contact page